RoadMate Privacy policy

We are committed to protecting the privacy of personal information you might provide via any of our Platform defined in RoadMate General Terms and Condition of Use. This policy explains how we manage your information. For the purposes of this policy, “we”, “us” or “our” means RoadMate Limited (having its registered office at 135 Taranaki Street, Te Aro, Wellington in New Zealand under the company number 5786749).
“Platform” means or the application RoadMate available on the Play Store, iTunes Store or Windows phone Store.

Your information

You acknowledge and agree that we may collect information about you. This may be:
  • Provided voluntarily by you
  • Obtained or derived from Platform usage information.
  • Obtained or derived from aggregated data not relating to you personally, such as the measuring of traffic relating to our Platform.
We may collect and process the following personal information about you
  • Information required to register within the Platform including your gender, name, date of birth and if you are a driver certain information about your driving licence, vehicle, insurance etc.
  • Your email address and password.
  • A valid mobile phone number.
  • A record of any correspondence between you and other Users or you and us.
  • A record of any booking or offers you have placed through the site.
  • Details of your visits to the Site and the resources that you access.
  • Information we may require from you when you report a problem using the Site’s “Contact Us” feature.
You may decide whether to provide any information we seek from you. However, if you do not provide it, we may not be able to provide services to you.
Use and sharing of information
We do not disclose any information you provide via the Site to any third parties except:
  • As part of our booking process and in order to provide our services, information may be passed to a Passenger (if you are a Driver) or to a Driver if you are a Passenger).
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime)
  • We may also share your personal information as required by law, court order, regulatory authority, to exercise our legal rights, or to defend against legal claims.
  • Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.

Holding and correcting personal information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this Site. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a reasonable fees to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.
We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our Site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.
Where you use passwords, usernames, token or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them. To protect your privacy and the privacy of others, we may have to verify your identity before we can give you access to, or change, information about you. Use of cookies
A cookie is a piece of data given to an internet browser by a web server and stored locally on your computer. For our use, it contains information about your activities across the Platform and are not intelligible by third parties.
The information in a cookie does not contain any personally identifiable information you submit to our Site. This identifies your device uniquely but does not harm your device. Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browser settings you should go to your advanced preferences. We are required to obtain your consent to use cookies. [We have a clear cookies notice on the home page of the website.] If you continue to use the Site having seen the notice then we assume you are happy for us to use the cookies described above.
If you choose not to accept the cookies, this will not affect your access to the majority of information available on the Site. However, you will not be able to make full use of our online services.

Data Storage

As part of the services offered to you through the Site or mobile application, the information you provide to us may be stored, outside of New Zealand. By way of example, this may happen if any of our servers are located in another country or one of our service providers is located in another country than New Zealand. These countries may not have similar data protection laws to New Zealand. In all cases, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. By submitting your personal information to us you agree to the transferring, storing or processing of your information outside of New Zealand in the manner described above.


Although we use safeguards to protect your personal information against theft, loss or unauthorised access, use, modification, disclosure or disposal, as no data transmission over the internet can be guaranteed to be completely secure, we cannot ensure and do not warrant the security of information you transmit or receive through our Properties. These activities are conducted at your own risk.

General Terms and Conditions of Use

Our General Terms and Conditions of Use apply in addition to this Privacy Policy. In the event of any conflict between this Privacy Policy and the General Terms and Conditions of Use, General Terms and Conditions of Use prevail to the extent permitted at law. Changes to this policy
RoadMate reserves the right to modify this policy at any time. If that happens, RoadMate will prompt approval to all users before they can continue using the service. Any change applies from the time it is published on the relevant Property (Define Property in CGU). Contact Details
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.